Level 1
Customers can register a complaint through any of the following channels and expect a response within the defined time period of 15 days from the date of complaint registration:
- Branch: Customers can walk-in to the nearest branch to physical and lodge a complaint in writing
- Phone: Customer can call our Customer Care Number: +91 95978 95178
- Email: By sending an email to the Customer care Email ID: customerservice@enormecapital.com
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Letter: Customers can write to the following address:
Enorme Capital Private Limited,
Customer Grievance Cell,
422, Second Floor, Periyakulam Road, Theni – 625531, Tamil Nadu.
If the customer does not receive a response within the indicated time frame of 15 days or is dissatisfied with the resolution, the complaint can be escalated to the next level.
Level 2
The customer can approach the Grievance Redressal Officer:
Grievance Redressal Officer
- V P Vishnu Prasad
- Email: vishnuprasad@enormecapital.com
- Mobile No: +91 88707 15633
- Time: 10:30am - 5:30pm (except on holidays)
Level 3
If the customer is still disatisfied with the resolution or does not hear from us within 30 days, they may lodge a complaint on the RBI CMS portal:
RBI Officer - In-Charge
Regional Office of Department of Supervision
Reserve Bank of India, Fort Glacis, Rajaji Salai
Chennai - 600001, Tamil Nadu
- Online: Through RBI’s CMS portal https://cms.rbi.org.in
- Email: crpc@rbi.org.in
- Tel: 044 2539 3406
Physical Complaint: (letter/post) in the RBI prescribed format to:
Centralised Receipt and Processing Centre (CRPC),
4th Floor, Reserve Bank of India,
Sector 17, Central Vista,
Chandigarh - 160017